Privacy Policy

At Lanka Tours, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, http://lankatours.com.au, or interact with our services.

What Information We Collect

We collect personal information only when it is reasonably necessary for our functions or activities. This may include:

• Full name
• Contact details (e.g., phone number, email, address)
• Payment or financial information
• Booking and transport details
• Communication history

We collect this information by lawful and fair means, with your knowledge and consent. Whenever possible, we explain why we are collecting the information and how it will be used.

How We Use Your Information

We use your personal information to:

• Provide our transportation and charter services
• Manage bookings and communication
• Process payments
• Meet legal and regulatory obligations
• Improve our website and customer experience

We do not use or disclose your personal information for any secondary purpose unless required or permitted by law, or with your consent.

Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purpose it was collected for, or as required by law. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.

Disclosure to Third Parties

We may disclose your personal information to trusted third-party service providers who assist us in delivering our services. These providers may operate outside Australia, and we take reasonable steps to ensure they comply with Australian privacy standards.

Our service providers include:

• Microsoft Azure – Website hosting and infrastructure
  Privacy Policy

• RollCall – School bus user management
  Privacy Policy

• Cloudflare – DNS, caching, and DDoS protection
  Privacy Policy

• Xero – Accounting and invoicing
  Privacy Policy

• Pinch Payments & B2BPay – Payment processing
  B2BPay Privacy Policy
  Pinch Privacy Policy

• Transporters.io – Charter booking management
  Privacy Policy

• Microsoft Office 365 – Email and document management
  Privacy Statement

Overseas Disclosure

Some of our third-party providers may store or process your data overseas, including in the United States or other jurisdictions. Where this occurs, we take reasonable steps to ensure that the overseas recipient does not breach the APPs.

Your Rights Under the Privacy Act

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of your personal information
• Make a complaint if you believe we have breached your privacy

To exercise these rights, please contact us using the details below.

Complaints and Contact

If you have a question or concern about your privacy, or wish to make a complaint, please contact us:

📧 [email protected]

We take all complaints seriously and will respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Effective Date: 01 January 2025